FAQ
Check out the answers to our most frequently asked questions below.
About the company
At DEAROMA, we are more than just a company of aromas and diffusers. Our inspiration is to recreate in your home and work environment scents that inspire and bring back memories of special moments, where each smell is a reminder of life's best moments.
To develop the best solutions in aromatization, with modern equipment and the development of carefully selected aromas, we aim to evoke memories, stimulate sensations, and harmonize environments, providing a unique and exclusive atmosphere.
At DEAROMA, we offer 15 unique and exclusive fragrances, produced with the most desired scents. Additionally, we have high-tech nebulization diffusers, which do not generate heat and have low noise, ensuring excellent performance of the fragrances.
Yes, at DEAROMA, we care about the sustainability of each product. Our diffusers are produced free of BPA, and our fragrances are made with vegan essences, packaged in recyclable bottles, and in compliance with the standards of the International Fragrance Association (IFRA).
About olfactory marketing
Olfactory marketing is a marketing technique that explores the sense of smell to create memorable experiences and influence consumer behavior. By associating a specific fragrance with a brand, environment, or product, companies can stimulate positive emotions, strengthen brand identity, and increase customer engagement.
Olfactory marketing uses specific fragrances to create positive emotional associations with a brand, product, or environment, thus influencing consumer behavior and strengthening brand identity. It is widely used in various sectors such as shopping centers, franchise networks, hospitality, among others, to create pleasant and differentiated environments, promoting a unique sensory experience for consumers.
Brand Differentiation: In a competitive market, it is essential to find ways to stand out. Olfactory marketing offers a unique opportunity to differentiate your brand.
Creation of Emotional Memories: Smell is closely linked to emotions and memory. By associating a specific aroma with your brand, you can create positive emotional memories that make customers remember and feel welcome whenever they come into contact with your company.
Increase in Dwell Time: Pleasant aromas can make the environment more attractive and inviting, encouraging customers to spend more time in your establishment.
Influence on Consumer Behavior: Studies show that aromas can influence consumer behavior in various ways, from stimulating impulse purchases to increasing the perceived quality of products.
Customer Loyalty: A positive sensory experience can create an emotional connection with customers.
The fragrance should reflect the identity and values of your brand, aligned with your industry segment and target audience. Believing in this, we have developed fragrances from various olfactory families ideal for marking your identity and your brand. And if necessary, our perfumers can develop your exclusive fragrance for your network of stores and franchises.
By creating positive emotional associations with a brand, product, or environment, which can increase dwell time, customer satisfaction, and even purchase intentions.
Yes, pleasant fragrances can create a more relaxing and stimulating environment, which can increase concentration, motivation, and satisfaction in the workplace
About fragrances
The durability of DEAROMA fragrances is directly related to the coverage area of your diffuser and its operating time. Our fragrances have a high concentration of essence, which ensures greater cost-effectiveness compared to market fragrances.
DEAROMA fragrances are formulated with safe and high-quality ingredients, making them suitable for environments with pets and children, providing peace of mind and confidence to our customers.
All our fragrances are not only produced with vegan essences but are also free from parabens, SLS, SLES, GMOs, and Synthetic Dyes. Their production follows the strictest safety and quality procedures, complying with IFRA (International Fragrance Association) standards.
Add the pure fragrance directly into the diffuser bottle and adjust the diffuser's operating time to the desired level. Use in aroma diffusers without adding water. Do not apply to packaging, plastics, painted, or varnished surfaces.
Rinse hands after handling. In case of eye contact, rinse thoroughly with clean water. Do not ingest. If swallowed, rinse mouth with water to avoid vomiting. Seek medical advice in case of irritation or intoxication or call the poison control center at 1-800-222-1222. Keep out of reach of children and pets.
Avoid Direct Sunlight: Store fragrances in a cool place, protected from direct sunlight, such as a cabinet or drawer. Close the bottles tightly after use to prevent evaporation and contamination of the fragrances.
Do not add water; adding any amount will be enough to lose the aromatic efficiency of the fragrance, potentially causing irreversible damage to your diffuser.
Only use the fragrances in cold air diffusers. Add the pure fragrance directly into the bottle, do not add water. For better efficiency and a superior aromatic experience, use DEAROMA diffusers.
Our fragrances are made 100% with vegan essences, reflecting our commitment to the environment.
We do not conduct any type of animal testing.
About diffusers
The best choice is to determine the size of the space you want to scent. Environments with multiple partitions may require more than one diffuser for complete coverage. We offer different models with coverage areas designed for both larger and smaller spaces, catering to your specific needs. Check them out [here](link to diffusers page).
DEAROMA diffusers employ advanced nebulization technology using a cold atomization process (without generating heat), transforming the fragrance into nanoparticles in the form of a fine perfumed mist. These particles remain suspended for longer periods, ensuring efficient dispersal of the aroma in the environment.
Our diffusers are silent; they are designed to operate quietly, ensuring a peaceful and uninterrupted experience.
No, our diffusers do not heat up. DEAROMA diffusers utilize advanced nebulization technology using the cold atomization process.
Use fragrances specifically formulated for cold air diffusers, which do not require mixing with water. Adding any amount of water may cause irreversible damage to your diffuser. We recommend DEAROMA fragrances as they are formulated with an ideal viscosity to ensure greater efficiency of your diffuser, cost-effectiveness, and an unparalleled aromatization experience. Designed specifically for safe and consistent scenting.
All our diffusers are set up using Bluetooth technology, with applications compatible with IOS or Android systems.
With it, you can schedule up to 5 different operating times for the diffuser each day.
Yes, we recommend cleaning your diffuser every 2 to 3 months, so it can operate at its best efficiency and prevent wear and malfunction.
a) Turn off the diffuser from the power outlet.
b) Remove the fragrance reservoir bottle.
c) Take out the fragrance from the reservoir and set it aside. Store it in the same bottle you purchased the fragrance in, or use a clean and dry bottle with a lid.
d) Fill the reservoir with warm water and add 5% isopropyl alcohol.
e) Shake the bottle well and then rinse thoroughly. Repeat this process twice.
f) Let it dry completely, then add the fragrance back into the reservoir before starting to use the equipment.
Yes, all our diffusers come with a one-year warranty. If you have any questions or issues, simply call +1 407 946-3403 or send an email to support@mydearoma.com.
Delivery and return policies
The posting time is up to 48 hours after payment approval. After posting, the delivery time varies according to the selected product and the destination region. Our goal is to ensure that all orders are posted quickly and securely, arriving at their destination within the established timeframe.
Shipping options vary depending on your region and may include express, standard, or economy delivery services. We recommend checking the available options during the checkout process to select the one that best suits your needs.
After shipment, you will receive a tracking code from the chosen delivery service. This code will allow you to track the status of your order directly on the delivery service's website. Simply enter the provided code to check the current location of your package and delivery estimates.
The return timeframe for products is up to 30 days from the date of receipt of delivery. During this period, you may request the return of the product in case of dissatisfaction or quality issues. Upon receipt of the returned product, we will proceed with the refund or replacement as necessary.
To return a damaged product, please contact us immediately, providing details about the issue and photos of the damage. Our team will guide you through the next steps, which may include returning the product for inspection and replacement or refund. Email: Support@dearoma.com Phone: +1 (407) 782-7001
Our company follows the guidelines of the Federal Trade Commission (FTC), offering a refund and cancellation policy in accordance with regulations. Once the order is returned, we promptly arrange for the reshipment of another product or refund.
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