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UPDATED AS January 5, 2024

SECTION 1 - OUR PRIVACY STATEMENT

This “Privacy Policy” details the privacy policies and procedures of MCX AMERICA LLC owner of the DEAROMA brand, in connection with the DEAROMA website (www.mydearoma.com), the DEAROMA mobile application, and any other website or mobile application that we may control, own, host or offer and which is bound by this Privacy Policy, including but not limited to DEAROMA retail stores, related services and individual rights with respect to your personal information. 

SECTION 2 – SAFETY PRACTICES

The security of your personal information is of utmost importance to us. We employ and use a range of organizational, technical and physical safeguards designed to protect the personal information we collect. However, there is a security risk inherent in all internet and data technologies and as such we cannot guarantee the security of your personal information in cases that may be beyond our control. 

SECTION 3 – OUR COMMITMENT TO DATA SECURITY

We have implemented appropriate physical, electronic and managerial procedures to safeguard the information we collect online. To prevent unauthorized access, maintain the accuracy of the data reported and ensure the correct use of information, avoid sharing users and passwords with third parties. 

SECTION 4 – INFORMATION WE COLLECT

Personal information that you may provide to us through the Service, directly or otherwise, includes:

Contact data

Personal and/or business contact information that may include your first and last name, email address, billing address, mailing address, telephone number, job title, and name of your organization.

Registration data

Information you provide to register for an account, including your birthday month and date.

Data about other

Information for whom you purchase an item or as a gift, which may include that person's name, mailing address and contact number.

Profile data

Your username and password that you can set to establish your online account with us, which may also include your specific preferences.

Communications

Information you provide when you contact us with questions, comments, respond to surveys, or otherwise correspond with us.

Marketing data

Email address or contact details we use to send you marketing communications and your preferences for receiving specific types of communications from us.

Purchase data

Including order history, order details, billing address and mailing address.

Other information

Collected periodically and not specified in this Privacy Policy, but may be used in accordance with this Privacy Policy or as disclosed at the time of collection.

Other sources

We may also collect information relating to you from our advertising/marketing partners as well as data providers such as information services, databases and/or data providers.

Third-party platform

If you log in or connect your account to the websites through a third-party service or platform (e.g. Facebook, Instagram, Google, etc...) we may collect information from those networks, services or platforms.

Automatic data collection

We, together with some or all of our service providers, may automatically collect certain information about you, your computer and/or mobile device, including your activities and actions when accessing our social networks, our websites (URLs) and or target screens you viewed, time spent on a specific screen or page, your navigation paths between those screens or pages, access times and access duration.

Device data

Operating system of your computer, mobile device, or other access point. The type and version of this operating system, which browser you are using, your IP address, the website you visited before accessing our website, general geographic information, such as your region, city, state and/or country.

Cookies and/or similar technologies

Part of our access to data is facilitated by cookies and/or similar technologies.

Web Beacons

We may also use web beacons (also known as pixel tags and clear GIFs) on our Sites and in our HTML-formatted emails to track users' actions on our Sites and interactions with our emails. Unlike cookies, which are stored on your computer or mobile device's hard drive by a website, pixel tags are embedded invisibly on web pages or in HTML-formatted emails. Pixel tags are used to demonstrate that a web page was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails, and to compile statistics about use of the Sites so that we can manage our content more effectively. 

SECTION 5 – HOW WE USE YOUR INFORMATION

Your personal information may be used for the purposes detailed below and as described in this Privacy Policy or at the point of collection.

Providing products and services to you

Allow you to make purchases of flavoring equipment, fragrances and other products that we sell for purchase on websites and other sales channels. 

Management of your accounts on our portals

Creation and maintenance of an account on our services, communications about the contracted services, which may include certain notices, alerts and automatic messages.

Provide support and maintenance services.

Direct marketing

If you have placed an order with us or are a repeat customer, we may use certain personal data you provide to send you marketing communications about DEAROMA services and/or products unless you opt out. We may also use the information you provide to us for other DEAROMA products or services, in some cases we may ask for your consent to send you promotional and/or marketing information.

Mobile Application Software Development Kits (SDKs)

We may use third-party software development kits (“SDKs”) in our Applications. An SDK is third-party computer code that may be used for a variety of purposes, including providing us with analytics about the use of our mobile applications, integrating with social media, adding features or functionality to our applications, or facilitating online advertising . The SDKs may allow third parties to collect information directly through our Applications.

Studies and research

We may use your personal information for research and development purposes, which may include analyzing your data to improve our Services, Sites and business.

Anonymous data

We may create anonymous records from your personal information and that of other individuals whose information is anonymized by excluding information such as names, telephone numbers, emails, preventing this information from identifying you as you. We may use this anonymous data and share it with third parties for commercial purposes, such as improving our services and business promotional marketing purposes.

Advertising

We may partner with third-party advertising companies and social media platforms to produce advertisements on our Service and related websites. These partner companies may use cookies and other similar technologies to collect information about you, for example online activity data, device data and/or geolocation data or metrics relating to your interactions with marketing emails. All this information may be used to display advertisements that our algorithms understand will be of interest to you.

Compliance with Legal Requirements

We may use your personal information to comply with applicable laws, lawful requests, and legal process (e.g., subpoenas or requests from government authorities).

Fraud Prevention and Security

We may use your personal information and disclose it to law enforcement authorities, government authorities and private parties as we deem necessary or appropriate:

 a) To protect our rights, yours or others, privacy, safety or property (including by asserting and defending; legal claims)

 b) Audit our internal processes for compliance with legal and contractual requirements;

 c) Enforce the terms and conditions that govern the service;

 d) Protect, investigate and prevent fraudulent, harmful, unauthorized, unethical or illegal activities, including cyber attacks and identity theft.

SECTION 6 – OTHER SITES, MOBILE APPLICATIONS AND SERVICES

The Websites may contain hyperlinks to other domains, websites and online services operated by third parties. Esser hyperlinks are not an endorsement or representation that we are affiliated with any third party. Additionally, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services. As such, we are not responsible for the actions of any third parties. Each website and services follow their own policies regarding the collection and shared use of personal information.

SECTION 7 – INTERNATIONAL DATA TRANSFER

DEAROMA is headquartered in the United States and may have service providers in other countries. Your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

SECTION 8 – AGE OF CONSENT

The Service is not intended for use by anyone under sixteen (16) years of age, and we do not knowingly collect information from anyone under sixteen (16) years of age through the Service. If we learn that we have collected personal information from a minor without the consent of the minor's parent or guardian, as required by law, we will delete it. By using this Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site .

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law, we will also provide notice of changes in another form that we believe is reasonably likely to reach you, such as by email or otherwise through the Service.

Any modifications to this Privacy Policy will be effective upon posting of the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service following the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

SECTION 10 – SHOPIFY

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card details. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the purchase transaction. Once this is complete, your purchase transaction information will be deleted. All direct payment gateways adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you can also read the Shopify Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement

(https://www.shopify.com/legal/privacy)

SECTION 11 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please contact us at support@mydearoma.com