In the expectation of always providing the best experience for our customers, we offer a 30-day return policy. In this case, you must request the return within 15 days after receiving the item.

If you wish to exchange your item, you must return the item you have first, and once the return is approved, we will provide you with credit to purchase the new item.

To make your return eligible, you will need your proof of purchase, and your item must be returned in the same condition in which you received it, unused, with tags, and in its original packaging.

Promotional items or gift cards are not eligible for return.

If you wish to initiate your return, we ask that you contact us via email at support@mydearoma.com, providing the item to be returned, the invoice number, and the buyer's name. All returns are subject to review, and additional information may be requested for acceptance.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Do not send your item back without first having your return request approved.

If you have any questions about the return, please contact our Customer Service:
https://connect.mydearoma.com/p/customer-service/

Problems with your order
When your order arrives, please inspect the box for any damage that may have occurred during shipping. If it is defective, damaged, or if you receive the wrong item, contact us immediately. It is normal for the shipping box to show some wear and tear; however, if there is product damage, contact us immediately.

Refund
You will be notified once we have received and inspected your return whether your refund has been approved or not. If approved, you will be automatically refunded via your original payment method. Remember that it may take some time for your bank or credit card company to process and post the refund as well.

Shipping
Once your return is accepted, you will receive an email with the shipping label (fees may apply). You must take your return to the designated location within 3 business days after receiving your shipping label. Please ensure the returned item is in the same condition as you received it, unused, with tags, and in its original packaging.

Gift Cards
All gift cards are considered final sale, are non-refundable, and cannot be redeemed for cash.

Sample Packs
Sample packs cannot be returned.

Installment Programs and Subscription Plans
All installment and financing programs that are part of the DearClub program are non-refundable and are subject to the terms agreed upon in the contract.

Legal Notices
Remember, it is your responsibility to securely pack the product when preparing your return. Please use the shipping label provided to ensure proper tracking. Please note that if you have more than one order to return or exchange, you will need to send separate emails requesting your return.