UPDATED AS January 5, 2024

Orders on the mydearoma.com website are processed and shipped on business days (Monday to Friday, excluding major holidays). Please allow up to 3 business days for processing and 5 to 8 days for standard delivery.

If a selected item is temporarily out of stock at the time of your order, you will be notified by email and informed of the expected shipping date for the backordered item. Backordered items are shipped as soon as they become available.

Shipping details for subscription items can be viewed and edited by creating an account, logging in, and visiting the 'Manage Subscription' dashboard. You can pause and reschedule shipping dates for these types of orders as needed.

Shipping Fees
Shipping fees (including freight and taxes) vary depending on the delivery location.

If your order does not arrive within 8 days after processing, please contact our Customer Service team for email updates.

Additional Information
If any of the following issues occur with your order:
• Stolen packages
• Delivered packages but not received
• Damaged items
• Packages lost in transit
• Wrong items

Please file a complaint by sending an email to support@mydearoma.com, and we will immediately initiate the process to resolve your issue.